I’ve received my order but there’s a problem.

We always try hard to ensure every aspect of your order goes to plan. However, in order to keep our costs to the customer as low as possible, we are unable to monitor and review 100% of every order. Due to the complex and delicate nautre of vinyl cutting a flawed cut can occasionally occur. We are pleased to say, this occurs in under 1% of our orders, however, in the unlikely event that something does go wrong with a single product, One Cut Vinyl offers options to either rectify the issue, or alternatively we will provide a full refund.

Please note, we cannot offer replacement/refund for multiple orders where a prior consensus on the final product quality was not agreed by means of a one-off sample. For this reason, when ordering multiple copies we strongly advise you order one copy for test purposes first. This is the best way to ensure you are happy with the overall sound and look of the final physical product before committing to a larger order. Lathe cut vinyl can give great results but will never be perfect. This is especially important as we may be unable to replace/refund multiple products where a consensus on the finished product quality was not previously agreed (see T&Cs).

If you are not completely satisfied with your product, contact us at info@onecutvinyl.com within 3 working days of delivery for advice on how to return your order or (if possible) arrange an exchange. We may request items are returned in their original packaging within 14 working days of our return email to qualify for a refund or exchange.

We cannot be held responsible for lost returns caused by your choice of carrier. We therefore recommend you send your goods back via a recorded, special or proof of delivery service.

One Cut Vinyl’s money back guarantee does not affect and is in addition to your statutory rights and is subject to our terms and conditions.