I haven’t received my order.

When initially uploading your files, you should hear back in a few days to confirm we have received them and you will also be given an approximate timing indicating when your order should be ready to post.

If you have not received notification of despatch by the timing indicated in your confirmation email then please contact us at info@onecutvinyl.com and we’ll get back to you with an update as soon as possible.

If we have sent the email notification of despatch but you have not received your order after a week (UK), or a couple of weeks (non UK), then please contact us at info@onecutvinyl.com In such cases, it is important you contact us at the earliest opportunity as failure to do so may negate any possible claim against the relevant courier’s terms and conditions and it may not be possible to reimburse you.