One Cut Vinyl is committed to protecting your privacy. We store the information that you have provided when completing an application form from our website to allow us to process your order. Such contact details and data may be used to contact you with any enquiries regarding this transaction. We will never sell, trade or rent your personal information to others. From time to time, we may contact you for promotional purposes relating to One Cut Vinyl.
We regularly review our policy in regards to personal data collection and processing in order to remain compliant to the General Data Protection Regulation (GDPR).
We only hold client’s personal data for the primary purpose of our business, and any data processing is solely to carry out the primary purpose of our business, e.g. it is necessary to carry out the sales contract. As such, we use client’s data in ways they would reasonably expect and which have a minimal privacy impact, and to the benefit of the client.
Personal data is held on accredited secure cloud-based servers, and not shared with third parties outside of our primary purpose (e.g. only Courier companies & Customs authorities as applicable for delivery purposes).
By providing your personal data you have consented for this data to be used solely in our primary business purposes. Personal data is not passed onto any third parties (other than courier and/or Customs authorities or similar business activities concerning our primary purpose). Your personal data is not used in any automated decision making process.
Right of access: you have the right to obtain 1) confirmation that we are processing your data; 2) access to your personal data; and 3) other supplementary information. We will provide this free of charge by means of email within 28 days from receiving the request. On occasions, we may charge a ‘reasonable fee’ when a request is deemed to be manifestly unfounded or excessive, particularly if it is repetitive and we have previously responded to the request.
Right to rectify your data: We will rectify any inaccuracies or incomplete data on your request within 28 days.
Right to erasure of data: Clients have the right to request erasure of personal data upon completion of the sales contract, we will respond to your request within 28 days.
We use enhanced Vinylrecorder T560s, including 3.8kg steel platters run on Technics SP-10s, Apogee Symphony I/O, in addition to high quality analogue mastering outboard. We have applied relentless revision and attention to detail over several years to achieve good quality results.
A diamond cutting stylus cuts the grooves into a high grade vinyl disc. You can see the machine being set up for a public event here:
As each record is cut individually, each one is a truly unique limited edition. For this reason, we are ideal for all your one-off and short run vinyl record needs.
When initially uploading your files, you should hear back in a few days to confirm we have received them and you will also be given an approximate timing indicating when your order should be ready to post.
If you have not received notification of despatch by the timing indicated in your confirmation email then please contact us at info@onecutvinyl.com and we’ll get back to you with an update as soon as possible.
If we have sent the email notification of despatch but you have not received your order after a week (UK), or a couple of weeks (non UK), then please contact us at info@onecutvinyl.comIn such cases, it is important you contact us at the earliest opportunity as failure to do so may negate any possible claim against the relevant courier’s terms and conditions and it may not be possible to reimburse you.
For the purposes of the Price Calculator, a ‘separate’ track is every section of audio (e.g. a song) that requires a slightly wider or ‘marker’ groove on the vinyl disc as it begins a transition to the next section of audio. This is added in order to make it easier for listeners to cue up individual tracks as required. This is usually, but not necessarily, accompanied by a section of audio silence.
If you do not require the wider cue grooves between tracks (e.g. a continuous mix), then you can class any such section as 1 track in the Price Calculator.
By default, we will place a pause in the audio – typically this will be about 3 seconds between each track but the engineer may alter this slightly according to the flow of the musical transition. If you require different specific timings, we will do our best to accommodate this. Please complete a word/text document with any relevant details to include with your music/artwork compressed Zip file.
For delivery outside mainland UK, simply complete your order details via the Price Calculator and the quote will include the necessary shipping.
Due to high demand, standard orders will usually be processed in about one month (see the Home page for up to date guidance), and then dispatched post/courier.
When possible, we also offer a limited number of Priority booking slots. We aim to process Priority bookings as soon as possible (usually 1-3 working days), and then sent by post/courier.
Please note, Priority booking is not available for orders requiring Enhanced Mastering.
Please see our terms and conditions for further details.
We always try hard to ensure every aspect of your order goes to plan. However, in order to keep our costs to the customer as low as possible, we are unable to monitor and review 100% of every order. Due to the complex and delicate nature of vinyl cutting a flawed cut can occasionally occur. We are pleased to say, this occurs in under 1% of our orders, however, in the unlikely event that something does go wrong with a single product, One Cut Vinyl offers options to either rectify the issue, or alternatively we will provide a full refund.
Please note, we cannot offer replacement/refund for multiple orders where a prior consensus on the final product quality was not agreed by means of a one-off sample. For this reason, when ordering multiple copies we strongly advise you order one copy for test purposes first. This is the best way to ensure you are happy with the overall sound and look of the final physical product before committing to a larger order. Lathe cut vinyl can give great results but will never be perfect. This is especially important as we may be unable to replace/refund multiple products where a consensus on the finished product quality was not previously agreed (see T&Cs).
If you are not completely satisfied with your product, contact us at info@onecutvinyl.com within 3 working days of delivery for advice on how to return your order or (if possible) arrange an exchange. We may request items are returned in their original packaging within 14 working days of our return email to qualify for a refund or exchange.
We cannot be held responsible for lost returns caused by your choice of carrier. We therefore recommend you send your goods back via a recorded, special or proof of delivery service.
One Cut Vinyl’s money back guarantee does not affect and is in addition to your statutory rights and is subject to our terms and conditions.
Our payment gateway uses a third party provider certified to PCI Service Provider Level 1, the most stringent level of certification. No sensitive data passes through our servers ensuring security compliance to the highest level. One Cut Vinyl is SSL certificated, meaning you can feel confident that your card details and online payments are handled in the most secure environment available. Always look for the ‘https’ padlock sign to ensure you are browsing a safe website.
Yes, we post records all around the world every week. Simply complete the destination country via the Price Calculator and your quote will include the necessary shipping.
Due to high demand, standard orders may take several weeks to process – please check the Price Calculator for more up to date information. Once complete it will then be dispatched by post/courier from the UK.
When possible, we also offer a limited number of priority booking slots. We aim to process priority bookings as soon as possible, and then sent via post/courier from our UK base. Priority booking is not available for orders requiring Enhanced Mastering.
Please note, we strive to meet these targets at all times, however, these timings are estimates. This service can be very busy and at times of exceptional demand there may be further delays in the processing time. In the case of any unreasonable delay we’ll email you with updates on progress and in the case of Priority Bookings, we’ll refund the Priority order booking charge.